We work with each person to help them develop a Person Centered Plan. We work with the person’s wider circle, their families, friends, advocates and other professionals to ensure the plan truly reflects their needs and preferences. The plan is outcomes focused and includes details of all areas of support required to meet each person’s individual needs, wishes and aspirations. We ensure support/care plans are reviewed regularly so that they continue to be appropriate and effective. The Plan will be monitored to ensure that individual goals are being met and new goals set to ensure people are assisted to reach their potential.
In order to maintain our standards of excellence, each Client’s complete satisfaction is paramount. We carry out an initial personal assessment in the Client’s own home in order to determine each person’s individual circumstances and requirements. This includes a Manual Handling and Environmental assessment. Then we complete a full risk assessment of your home and record all of this information in your Care or Support Plan. At the same time we discuss our Terms of Business and fully inclusive charges, together with the various methods of payment. Once completed we ensure that we select only the most suitable candidate for each particular assignment. We regularly monitor the standard of service we offer, encouraging feedback of complements, complaints or constructive criticism.
Most specialist needs can be catered for, whether of a physical or mental nature by staff with the appropriate knowledge and expertise. We ensure that all Care Workers are as reliable and dependable as possible and ensure continuity of supply, only replacing Care Workers where legitimate circumstances arise that necessitate it and are beyond our control. We pride ourselves on proving continuity of care and our carers build strong relationships with their clients that are often formed for years.
All staff undergo a thorough application process, we guarantee our Nurses and Carers are fully compliant and ready to work without delay. We take pride in delivering the best standards of care ensuring each Service User receives the care they deserve.
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Some of our services include:
More and more Local Authorities are offering their Service Users a Direct Payment, Personal or Individual Budget which can give you much more say in how you spend your care funds. We are able to support individuals on Direct Payments, If you would like more advice on how to obtain direct payments, you can contact the direct payments department at your local Social Services, or if you have an existing social worker they will be able to give you more information.
Services are tailored to each individual’s needs and wishes and can be provided from a quarter of an hour visit up to 24-hours support. For further details about the services available please contact the branch by calling us or by email form on our contact page.
What Are Our Hourly Care Fees?
Our hourly visiting care service is arranged around what you require; everybody is different and that’s why we take the time to understand your unique requirements.
With a choice of 30, 45 or 60 minute calls (and multiple hours if needed) as well as sleep-in support, we have the experience and flexibility to meet your needs – and because our service is so flexible, we can change our service as your needs change.
Call our customer service team today who will be happy to go through the costs. Costs differ depending if care is needed in the week, the weekends or bank holidays and we will make you aware of this on the phone call – there are no hidden costs. Our hourly care customer service advisor will tell you everything you need to know to ensure you get the right amount of care. The team are ready to talk to you today, call us on 07528661700.